To claim a full claim for lost international express shipments, you need to understand the insurance rules, prepare sufficient evidence, and follow the correct procedures.
In this article, Weefreight will explain in detail and hope it will be helpful.
Understanding Insurance Rules
Insurance Limits: Different express companies have different limits on insurance values. For example, SF Express’s international shipments have a maximum declared value of 68,500 USD or CAD. The insurance value should be reasonable and cannot exceed the actual value of the shipment. Otherwise, the excess amount may be invalidated.
Insurance Fees: Different companies calculate insurance fees differently. For example, with SF Express, if the shipment originates from the US or Canada and the declared value is between US$1 and US$100 (inclusive) or Canadian dollars (inclusive), the insurance fee is US$1.25 per shipment or CAD$1.25 per shipment. If the declared value is US$100 or more (exclusive), the insurance fee = declared value * 1.25%.
Ensure that the shipment meets the insurance requirements: Not all items are eligible for insurance. For example, SF Express prohibits fragile items, seasonal fruits, and local specialties that are difficult to store and keep fresh.
Prepare Sufficient Evidence
Proof of Shipping: Keep track of the shipping number, shipping and receipt records, and other essential evidence to prove delivery.
Proof of Item Value: This includes items such as purchase invoices, order screenshots, and credit card amount screenshots to verify the actual value of the shipment.
Evidence of Loss: Screenshots or records showing the delivery status as “Delivered” but not received, “Lost” or “Missing” marked directly, or the item still missing after the official delivery deadline. Any chat logs or call recordings with the courier’s customer service confirming the loss should also be retained.
Follow the claims process
Submit a claim: Submit within the specified timeframe, typically 30-60 days after the loss or damage. Claims may be rejected after this deadline. You can submit a claim through the courier’s official website’s claims channel or through customer service, filling in the relevant information and uploading evidence.
Cooperate with the courier’s review: The courier will review the delivery records and the nature of the goods. They may question the value of the goods and request additional proof, such as screenshots of similar product prices. Please provide this information.
Negotiation and Feedback: If liability is clear and the claim amount does not exceed the insured value, full compensation is generally available. If there is partial damage or insufficient evidence of value, compensation may be based on the appraised value. Loss due to prohibited items, improper packaging, or the recipient’s fault may result in a claim rejection. If you’re not satisfied with the results, you can negotiate with the courier, file a complaint with the courier’s headquarters, lodge a complaint with regulatory agencies, or even seek legal action.
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