International express delivery services generally don’t completely cease during holidays, but services may be adjusted. Some express delivery companies may reduce flights, shorten operating hours, or offer limited services on certain holidays.
In this article, Weefreight provides a detailed analysis, which we hope will be helpful.
Holiday International Express Operations
Take FedEx as an example. According to its 2024 holiday schedule, some services will be closed or adjusted on major holidays, such as Easter, Memorial Day, Independence Day, and Labor Day. On Easter Sunday, April 20, FedEx® 1 and FedEx freight services will be closed, and FedEx office hours will be adjusted. However, special services, such as FedEx custom critical, will generally remain open to ensure the transportation of critical goods. Other international express delivery companies, such as DHL and UPS, will also have similar holiday operation adjustments and generally provide advance notice to customers.
Peak Season Time Guarantee Measures
Lock in Shipping Capacity in Advance: For example, pre-locating high-quality shipping capacity resources on key routes such as Europe, America, and Asia provides not only a stable, fixed capacity foundation but also flexibility through temporary capacity procurement.
Optimize Customs Clearance Processes: Establish an intelligent customs clearance system, using the digital customs clearance system to pre-clear goods for customs clearance, shortening customs clearance times. Before the peak season, confirm declaration elements with the customs clearance agency and create a “declaration template” to avoid customs clearance delays due to incorrect product names and values.
Pre-stocking Overseas Warehouses: Ship popular promotional items to overseas warehouses by sea or air one to two months in advance, enabling “local delivery” and diverting at least 50% of direct shipping orders. When overseas warehouses run low on inventory, the system automatically switches to domestic direct shipping and notifies buyers on the front-end page that “the expected delivery time will be extended by 1-2 days” to manage expectations.
Full-chain tracking and exception alerts: We’ve established a tracking platform, integrating APIs from various logistics providers to capture package status in real time. Alerts are triggered for unusual situations such as packages not leaving the port within 48 hours of collection, not arriving at the destination within 7 days of leaving the country of origin, customs clearance exceeding 3 days, or not being delivered within 5 days of arriving at the destination. Dedicated personnel will follow up on these unusual orders, contact the logistics provider within 1 hour of receiving the alert to investigate the cause, and provide buyers with a solution within 2 hours.
Optimized route products: For example, we’ve launched a dedicated US East Coast Express truck line, offering direct flights to the US West Coast and truck transfer to the US East Coast. This doubles overall time efficiency compared to sea-rail combined transport. We’ve also added direct ocean shipping lines to Canada, CD lines to France, and SHEIN lines to Poland, precisely serving the needs of customers in different markets.
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